FAQ

Account & Billing Info
Help With My Account
  • How do I become a new customer?
  • Where do I find a copy of the document named, “Standard Terms and Conditions to Service Agreement”?
  • How do I schedule a pick up, request a change in service or special pick up?

    Click here or call us at (215) 675-8000.

  • My trash did not get picked up. How can I report this and request another pick up?

    Our trucks are equipped with GPS to help with any confusion regarding missed pick ups. If you feel that we missed your location, we will be able to tell you whether or not we have already been there and at what time. To request a new pick up, please contact us or call us at (215) 675-8000.

  • Important information about fuel and PA bill 1060 fees.

    Leck Waste Services is committed to controlling costs in order to provide our customers with the best overall value in waste-related services. As of April 1st, 2016 Leck Waste Services has adopted the standard waste industry fuel surcharge, which is used industry wide amongst national and public waste hauling companies. The new standard Fuel Charge is meant to help us cover these costs and achieve an acceptable operating margin. This Fuel/Environmental Charge is one line item on customer invoices that contains two separate components: a fuel surcharge component and a PA Bill 1060 Fee charge component which is a 2.75%.

  • How is the fuel surcharge calculated?

    The fuel surcharge is a Leck Waste Services charge that allows us to recover the increase in the cost of diesel and other hydrocarbon based fuels and products that the company uses in its business using a baseline cost for diesel ($1.69/gallon). This charge helps Leck Waste Services keep up with the changing costs of diesel and other hydrocarbon based fuels and products on a company-wide basis throughout North America, but especially the East Coast Atlantic Region, and allows us to achieve the operating margin we need to maintain the high level of service our customers expect.

    Our standard fuel surcharge calculation is tied directly to the national average price of diesel fuel as reported weekly by the Energy Information Administration of the U.S. Department of Energy (“EIA/DOE”) in its Weekly Retail On- Highway Diesel Prices Index. This index is objective, publicly available and widely recognized in the trucking and transportation industries. Tying our fuel surcharge to this index ensures our customers are assessed a fuel surcharge that is currently adjusted, easy to calculate, and equitable to our customers and the company.

    The EIA/DOE average is published each Monday and will be used for invoices created during that week.

    Not a Governmental Tax; Future Changes

    The Fuel/Environmental Charge is not a tax or surcharge imposed by or remitted to any governmental or regulatory agency; it is our charge. The Fuel/PA Bill 1060 Charge percentages may be changed at the discretion of Leck Waste Services. To the extent required by a customer’s applicable service terms, such customer’s consent to the assessment of the Fuel/Environmental Charge, and any changes to such charge, is effective upon such customer’s payment.

    Click here to view more information.

  • Why do you charge a fuel surcharge component?

    This charge helps us keep up with the changing costs of diesel fuel and provides the stability we need to continue to maintain the high level of service our customers expect. Fuel charges are common in the transportation industry and are charged by other waste haulers, trucking companies and national airline carriers.

  • If the price of fuel goes down, will my fuel surcharge component go down too?

    Yes, if the EIA/DOE’s national average diesel price falls, your fuel surcharge component will come down as well. Tying the charge to this publicly reported price allows us to be responsive to fuel cost changes.

  • How can I access the Department of Energy Weekly Retail On-Highway Diesel Prices Index?

    Here is the link to the EIA/DOE. This site is updated every Monday evening.

  • Why is there a fuel surcharge when the cost of fuel is less than what it was when my contract began or was renewed?

    Our fuel surcharge uses a $1.69/gallon baseline diesel rate, regardless of when a customer’s contract begins or renews. We believe employing a fuel surcharge that uses a common baseline rate for the company’s customers is the best approach, as it results in a uniform fuel surcharge that can be calculated by our customers by referring to the posted fuel surcharge table.

  • If the price of fuel falls below $1.69 a gallon on the EIA/DOE on highway price of Diesel fuel for the East Coast (PADD1) will the fuel surcharge be removed?

    Any rate of fuel on the EIA/DOE East Coast (PADD1) below $1.70 a gallon will remain at 1% fuel surcharge added to the monthly invoice.

  • How will the fuel surcharge be decided for the monthly Billing?

    The fuel surcharge will be an average of the last four posted rates from the EIA/DOE East Coast (PADD1) prior to the customer’s monthly billing.

  • My trash did not get picked up. How can I report this and request another pick up?

    Our trucks are equipped with GPS to help with any confusion regarding missed pick ups. If you feel that we missed your location, we will be able to tell you whether or not we have already been there and at what time. To request a new pick up, please contact us or call us at (215) 675-8000.

  • Which holidays will interrupt my service and what are our office hours?

    Click here to see our holiday calendar to view which dates your service may be interrupted. You can sign up to get service alerts on our homepage as well.

  • Where can I sign up for paperless billing, or pay my bill online?

    To pay your bill, visit our billing center or contact us to sign up for paperless billing. You must select the “Online Bill Pay” option from the dropdown and enter your email. This takes up to 5 business days to go into effect.

Waste & Recycling Guidelines
Waste & Recycling Guidelines
  • Unacceptable items for dumpsters

    The following items are not allowed in our or dumpsters. Unacceptable materials will result in extra charges on your bill, so please read this list carefully!
    Print PDF


    Household Products

    Abrasive Cleaners
    Aerosols
    Ammonia-based cleaners
    Ashes (Fire Place)
    Batteries for Automobiles or large power units. (Most Alkaline and Zinc batteries can be safely disposed of with household trash)
    Bleach Cleaners
    Cooking Oils
    De-greasers
    Deodorizers
    Disinfectants
    Fire Extinguishers
    Floor Cleaners
    Fluorescent Lamp Ballasts (unless it states no PCB’s)
    Furniture Polish
    Laundry Products
    Mercury Switches
    Mercury Thermometers
    Oven Cleaners
    Pool Chemicals
    Rug & Upholstery cleaners
    Rust & Spot Removers
    Silver Cleaners
    Smoke Detectors (contain small amount of Radiation)
    Toilet & Drain Cleaners

    Lawn Products
    Fertilizers
    Fungicides
    Herbicides
    Insecticides
    Pesticides
    Roach & Ant Killers
    Rodent Poisons
    Soil Fumigants
    Weed Killers


    Auto Products

    Antifreeze
    Auto Body Filler
    Batteries (Auto & Motorcycle)
    Brake Fluid
    Car Cleaners
    Car Waxes and Chrome Polish
    Carburetor Cleaner
    Diesel Fuel
    Engine De-greaser
    Gasoline, Kerosene or Lamp oil
    Radiator Flushes
    Transmission Fluid
    Used or Unused Motor oil


    Paint, Hobby and Pet Products

    Caulks, glues and cements
    Chemistry sets
    Flea powder
    Flea Sprays
    Lacquer & Stains
    Latex Paint “Wet” (Note: If it is dried it can be put out with regular household trash)
    Mineral Spirits
    Model Paints
    Oil-based (alkyd) Paints
    Paint
    Paint Remover & Stripper
    Paint Thinner & Turpentine
    Photographic Chemicals and Solutions
    Propane Tanks
    Resins, Fiberglass and Epoxy
    Rubber Cement Thinner
    Rust Proofing Products
    Varnishes
    Wood Preservatives


    Explosives or Shock Sensitive wastes

    Ammunition
    Blasting material
    Dynamite
    Flammable Items
    Gasoline
    Propane

    Medical Wastes
    All Medical wastes such as sharps, bandaged, dressings and chemotherapy treated waste needs to be handled by special care. Please note that if you have had recent radioactive treatments for cancer or leukemia, your bodily fluid also has radiation in it for up to a week. Thus any tissues, toilet paper or personal hygiene products will also be radioactive. PLEASE DO NOT THROW THESE ITEMS AWAY. They must be handled with extreme care and by trained individuals.

  • Do we accept plastics #1, #2, #3, #4, #5, #6, #7?

    No, We only accept plastics (#1 #2). See our guidelines below for other recyclable items.

  • Acceptable items for recycling carts

    Plastic’s (#1 #2 #3 #4 #5 #6 #7)
    Cardboard (shoe boxes, cereal boxes)
    Office Paper (white & colored)
    Magazines, Newspapers, Catalogues
    Junk Mail, Envelopes, Glossy Inserts
    Aluminum Cans, Tin Cans, Metal Cans Aerosol Cans
    Glass Bottles and Jars

Commercial Service
Commercial & Roll-Off Dumpsters Service Information and Helpful Hints
  • I need help selecting the right dumpster size for my business.

    We offer Rear Load and Front Load dumpsters in a variety of sizes. Visit our handy Dumpster Sizing page for our recommendations of dumpster sizes to meet your commercial waste removal need.

  • Is pick up available on Saturdays?

    Delivery, removal or exchanges scheduled on Saturdays are limited and an additional $25.00 fee will be added to your bill. Out of area deliveries are subject to a $25.00 fee.

  • When is payment due for roll-off dumpsters?

    Due at time of delivery, Visa, MC, AMEX, Discover. All containers have a $72.00 per ton charge for weights over the limits show for Roll-off containers below. Please note that all cubic yards are accurate but dimensions may vary slightly because of the manufacturer.

  • All containers are rented for 7 days, unless special arrangements are made in advance. We reserve the right to charge a daily overage charge everyday starting on the 8th day. Daily overage rates range from $10.00 to $30.00 per day. Regular customers are granted a pick up schedule.

  • Helpful hints for selecting the right roll-off dumpster size.

    • Shingles: Standard 3-tab shingle: 3 bundles per square. (1sq. Covers 100 sq.ft. and weighs 200-250 lbs.) 20-26 squares of shingles fit into a 12 yard container.
    • Concrete: Only sizes we allow for concrete are 10, 12 or 15 yard.
    • Dirt: 1 cubic yard of dirt or brick weighs approximately 1 ton. Only sizes we allow for dirt are 10, 12 or 15 yard.
    • Visit our Dumpster Sizing page to better assist you in choosing the right dumpster.

Shredding Services
Shredding Services – Download PDF
  • What is acceptable for shredding?

    Paper clips, staples, binder clips & manila folders are okay.

  • What is not acceptable for shredding?

    No hanging folders, fastener folders, three ring binders, ledger books, cardboard.

  • What do you do with the shredded paper?

    It goes to a paper recycler.

  • What are your hours of business?

    We are open Monday thru Friday 8 am to 4:30 pm.

  • How do you bill?

    For Commercial customers, we bill by the 64-gallon container. For Residential customers, we bill per box.

  • How much does it hold?

    Commercial 64-gallon containers will hold approximately 5-6 boxes and residential boxes will hold approximately 6-7 reams of paper.

  • I am a commercial customer, can I set up recurring service and what is the cost?

    Yes, we can deliver a bin to you at no charge. You can then set up weekly, bi-weekly or monthly service. Our recurring rates are reasonable and based on service frequency .

  • Are your commercial shredding bins lockable?

    Yes, and we can provide locks for your convenience.

  • How much do the commercial shredding containers hold?

    We have 2 sizes. The Executive Console holds approximately 2 to 3 copy paper size boxes of paper. The 64-Gallon Container holds approximately 5 copy paper size boxes or the equivalent of 2 Executive Consoles.

  • Do you do residential shredding?

    Yes. We can deliver you a box for shredding and pick it back up after you have filled it.

  • For commercial or residential customers, will you shred jobs less than 2 boxes?

    Yes, we can offer door to door service for only a box or 2.

  • Do you offer shredding at your office?

    Yes, you can bring shredding to our office, and will be charged by the box, M-F 8am- 4:00pm. We’re conveniently located on Jacksonville Rd in Ivyland PA.

  • Our paper is not on the ground floor, will you still accept the job?

    Yes, but there will be an extra charge for labor.

  • Do you offer a Certificate of Destruction?

    Yes, upon request.

  • How do we know that our shredding is done securely?

    Leck Waste Services has partnered with Richter Mobile Shredding to offer our customers shredding service. Richter is a member of NAID (National Association for Information Destruction) and has been in business since 1985.

Electronics Recycling
Electronics Recycling – Download PDF
  • How can recycling electronics help the environment?

    The use of electronic products has grown substantially over the past two decades. These complex devices are made of a wide variety of materials such as lead, nickel, cadmium, and mercury, could pose risks to human health or the environment if mismanaged at their end-of-life. Recovering valuable materials found in recycled electronics will reduce greenhouse gas emissions, reduce pollution, save energy, and save resources by extracting fewer raw materials from the earth.

  • Why should we be recycling our electronics?

    Desktop and laptop computers, computer monitors, TV’s and many other electronics often contain lead, cadmium or mercury which are toxic metals and have the potential to negatively impact the environment if disposed of improperly.

  • Is there a Law that requires us to recycle electronics?

    Pennsylvania CDRA or Act 108 expands it’s reach on January 24th, 2013, in which the disposal ban on covered devices becomes effective after which no resident may dispose of a covered device. On this date, residents will be required to use an electronic collection program to recycle their covered devices.

  • What is a covered device?

    Desktop and laptop computers, monitors, computer peripherals and televisions marketed and intended for the use of consumers in the Commonwealth of PA are covered devices.

  • What items do you accept for electronics recycling?

    Some of the items we accept are: home electronics, stereo equipment, industrial equipment, wires, car batteries, plasma televisions, tube televisions, various adapters, cell phones, office phones, phone systems, circuit boards, radios, metals. We also accept common Electrical Appliances such as washers, dryers, stoves, air conditioners, refrigerators, microwave ovens, satellite dishes, space heaters, irons, hair dryers, vacuums, power hand tools.

  • Does it matter what kind of condition these items are in?

    Mostly any condition is acceptable to recycle electronics.

Portable Toilets
Portable Toilets – Download PDF
  • How far in advance do I need to reserve a portable toilet?

    During peak times of the year, it is best to make your reservation as far in advance as possible. We recommend at least 72 hours in advance. For large special events or job sites, a week or more lead time is advisable. For urgent needs we may be able to deliver toilets the same day.

  • If I rent a Portable Toilet, what is the frequency of service?

    We can service portable toilets once per week. This is done to keep the units fully stocked, clean and sanitized. The fee for the toilet includes the use of the restroom and once a week service. We can provide service more frequently if required.

  • What happens if my Portable Restroom gets tipped over?

    When a tip over of a portable toilet does occur, we ask that our customers contact our office as soon as possible to report the incident. We will then dispatch a driver to come to the site and clean the unit or switch out the portable toilet with a replacement depending on the severity of the tip over.

  • Will the Portable Restroom be clean for my event?

    Yes! Our Standard Restrooms are reserved only for special events and parties, and have never been used at a construction site.

  • How do you keep the water from freezing in the tanks during colder temperatures?

    Our Restroom Cleaning Supply Company has experimented with several different ecologically friendly anti-freeze options to keep the water from freezing in the tanks during the winter months in northern locations. The anti-freeze is mixed in with the deodorizing water that is placed in the tank and works to keep the water fluid and unfrozen during colder temperatures. All products used are acceptable to our waste water facilities.

  • Am I required to have a portable toilet on my job site?

    Most city or township ordinances specifically spell out the requirement of a portable toilet on a construction site and inspectors will require that a portable toilet is ordered and either placed on site or on its way before approving the inspection. In addition, OSHA requires a portable toilet on a construction site under the Safety and Health Regulations for Construction (1923.51 (c) (1), 1926.51 (c) (3), (I), (ii), (iii), (iv) ). For information regarding specific city or country ordinances contact the city where construction is occurring.

  • What is the "damage waiver?"

    Our restroom supplier company has adopted a damage waiver program as another service to help reduce your exposure to damages when renting a portable toilet. The damage waiver is an optional provision, which will eliminate back charges for damages that occur as a result of accidents, vandalism or weather related problems. This coverage protects you 24 hours a day, 7 days a week. You are covered for minor damage regardless of who caused the damage to the portable restroom. When you consider the costs for a replacement unit or equipment, the damage waiver is indeed a small price to eliminate the risk. Although the majority of our customers want the damage waiver, it is not mandatory. Ask your customer service representative about details on declining the damage waiver. By declining the waiver, you will accept full responsibility for any damage other than normal wear and tear.

  • What can be done if my unit is in an area of high wind?

    Upon request in some areas, Leck may offer uniquely designed stakes that fit securely over the four skids on each side of the unit to anchor the unit securely to the ground, eliminating the problem of your portable restroom being tipped over in areas of high wind.

  • Does a Port-A-Bowl Restroom on my construction job site really cut down on expenses and time?

    By providing a portable restroom on your job site you can reduce the distance employees must travel to use a restroom as well as the time employees must spend searching for an alternative facility because no nearby restroom has been provided. The following chart was developed in a study conducted by the Portable Sanitation Association International (PSAI).

    The annual cost of 10 minutes of wasted toilet time of 5 employees, per day:

    • At $7.00/hr: $1,487.50
    • At $8.00/hr: $1,670.00
    • At $13.00/hr: $2,762.50
    • At $14.00/hr: $3,187.50

    The annual cost of 10 minutes of wasted toilet time of 10 employees, per day:

    • At $7.00/hr: $2,975.00
    • At $8.00/hr: $3,400.00
    • At $13.00/hr: $5,525.00
    • At $14.00/hr: $6,375.00

    Formula: Hourly Rate divided by 60 Minutes Per Hour x 10 Minutes x Number of Employees x 255 Days Per Year. For more information regarding this study, contact Portable Sanitation Assoc International at 1-800-822-3020.

  • What are the guidelines for the ADA restrooms?

    Leck’s Restroom Company provider offers portable wheelchair restrooms that are ADA compliant for use on a construction site, commercial area, or special event in some areas. Where available, our ADA units are large enough and obtain the proper elements to meet the standards that have been outlined by the Americans with Disabilities Act. Specifically, the statute states that for single user portable toilets clustered at a single location, at least 5% but no less than one toilet unit shall be installed at each cluster whenever typical inaccessible units are provided. Accessible units shall also be identified by the International Symbol of Accessibility. The exception is that if portable toilet units are used exclusively by construction personnel who to not require the use of an ADA unit, you are not required to comply with this statute.

    (Federal Register/Vol. 56, No. 144/July 26, 1991/ Rules and Regulations/ 4.1.2 Accessible Site and Exterior Facilities: New Construction.)

  • Can I have a Portable Toilet for just One Day?

    Yes! Our Standard Restrooms are great for weekend parties, or even a one day party. It is always best to call at least two days prior to your event to ensure proper delivery times.

  • Where does the waste go after it has been pumped?

    The waste water is taken to local waste water facilities and disposed of according to the regulations, procedures and sanitary conditions required by the facilities.

  • I am having a Special Event, how many portable toilets do I need?

    Special Events Calculator

    Number of Units Required When No Pumping Service is Provided 50/50 Mix of Men & Women -1 Unit Provides Approximately 200 Uses

    Average 1hr 2hrs 3hrs 4hrs 5hrs 6hrs 7hrs 8hrs 9hrs 10hrs
    Crowd Size
    500 2 4 4 5 6 7 9 9 10 12
    1,000 4 6 8 8 9 9 11 12 13 13
    3,000 6 9 12 16 20 24 26 30 34 38
    5,000 12 15 20 25 31 38 44 50 56 63
    7,000 12 18 26 35 44 53 61 70 79 88
    10,000 15 25 38 50 63 75 88 100 113 125
    15,000 20 38 56 75 94 113 131 150 169 188
    20,000 25 50 75 100 125 150 175 200 225 250
  • Does Leck Service the toilets?

    We provide all billing and service questions regarding the use of the portable restroom. However, we use licensed service providers to clean and sanitize the restrooms. Therefore the delivery, removal and service may be provided by another licensed liquid waste hauler other then Leck.

For all other questions call (215) 675-8000 or contact us online.